What is Kokosnuss Tours?

A premium, hyper-local tour booking platform for Phuket, offering expert-curated experiences and personal concierge-level travel services.

Good to Know

Frequently Asked Questions

Everything you need to know about booking with us, our cancellation rules, and what to expect on the water. Can't find your answer? We're a phone call away.

Booking & Reservations

Cancellations & Refunds

What to Expect on Tour

Still Have Questions?

We're real people, not a chatbot. Reach out and we'll personally answer anything you'd like to know before booking.

Frequently Asked Questions

Booking & Reservations

How do I book a tour with Kokosnuss?

How far in advance should I book?

Do I need to pay a deposit to reserve my spot?

Can I book a private or custom tour?

Can I book for a large group?

Cancellations & Refunds

What is your cancellation policy?

What happens if the weather is bad on my tour date?

Can I reschedule my tour instead of cancelling?

How and when will I receive my refund?

What to Expect on Tour

What's included in my tour?

Where do we meet, and is hotel pickup included?

What should I bring with me?

How many people will be in my group?

Are your tours suitable for children and families?

Do you cater to dietary requirements?

Still Have Questions?